PRICING

RETURNS & EXCHANGES

Each and every piece of pottery is unique and made by our own hands. While we make and match sets so that they are very close in size - for example plates ordered and made together will be the same approximate size - there can be some slight variations between same forms, making each piece unique.

You can expect variations in glaze patterns as it is ultimately down to the chemistry and firing environment, and some pieces might have heavier colours and others a lighter touch. 

​All pieces are fully vitrified at 1220°C and thus provide a food-safe surface, even where there are exposed clay.

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Refunds and exchanges are taken on a case by case basis. All products are measured, described and photographed as accurately as possible. If you feel this has not been the case with the product you have received please email me, jmtceramicsnz@gmail.com to discuss. Unfortunately, we do not offer refunds for custom products (such as drops, special orders or personalized items), sale items or gift cards.

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Damaged or Faulty Items
If in the unfortunate event that an item arrives damaged or faulty, we will meet our obligations under the Consumer Guarantees Act to provide a remedy. Please get in touch via the email jmtceramicsnz@gmail.com within 7 days of receiving your order.
To be eligible for a replacement, your item must be unused and in the same condition that you received it. It must also be in the original packaging. A receipt or proof of purchase may also be required. You will be given the option for either a refund (excluding shipping) or a replacement item similar to the one you originally purchased.